QVC (including its HSN business) has 11 large distribution centers worldwide. Four customer contact centers supplement these eleven distribution centers. Together, they handle hundreds of millions of orders annually.
In 2024, QVC’s combined network shipped about 198 million units globally (averaging roughly 543,000 items per day across all facilities) – about 367,000 units/day through the U.S. (QxH) network and 176,000 units/day through its international centers
This massive throughput shows the scale of QVC’s logistics network. To more interesting stats, let’s dive in.
QVC Warehouse Quick Stats
- 11 large distribution centers worldwide (7 in the U.S., 4 international)
- 4 customer contact centers supplementing warehouse operations
- 198 million units shipped globally in 2024 (~543,000 items/day)
- 367,000/day through U.S. network (QxH)
- 176,000/day through international centers
- Bethlehem, PA DC – largest at 1.7M sq ft, handling 25% of U.S. volume
- Ontario, CA DC – 1.05M sq ft, LEED Gold certified with rooftop solar
- Knowsley, UK complex – ~1.35M sq ft, employs ~1,500 people
- Rocky Mount, NC DC (closed 2023) – previously ~1.2M sq ft, 300K packages/day
- Jobs per facility: 1,000–1,500 workers (e.g., Bethlehem ~1,200+, Ontario ~1,000, Knowsley ~1,500)
- QVC UK total staff: ~2,000 (largest Merseyside employer)
- Rocky Mount NC (before closure) employed ~1,300 people
- QVC Group charitable giving (2024): $31M to 1,648 charities worldwide
QVC Warehouse Locations by Region
QVC warehouses are located in different regions of the world, but most of them are in the USA. For example, seven warehouses are in the USA, while the remaining four are overseas.
United States Distribution Centers
In the U.S., QVC/HSN’s DCs are located as follows: Suffolk, Virginia; Florence, South Carolina; Ontario, California; Bethlehem, Pennsylvania; and Piney Flats, Tennessee.
Prior to 2019, QVC also had centers in Lancaster, PA and Rocky Mount, NC, but those were closed or sold as newer, larger centers opened. The Ontario, CA facility, opened in 2016, is the company’s West Coast hub.
In early 2020 QVC opened a Bethlehem, PA fulfillment center (1.7M sq ft) that combined HSN’s and QVC’s operations and allowed closure of Lancaster PA, Greeneville TN and Roanoke VA sites.
International Warehouses (UK, Germany, Japan, Italy, China)
QVC runs its warehouse in all major markets, one at least. In the United Kingdom, QVC UK’s Knowsley (Merseyside) complex houses both its call center and a large distribution warehouse.
In Germany QVC uses a dedicated warehouse at Hückelhoven (near Aachen) for distribution. Japan’s operations ship from a facility in Sakura City (Chiba Prefecture) outside Tokyo.
Italy has a center in Castel San Giovanni (Piacenza). QVC’s presence in China is via a 51/49 joint venture (CNR Mall) based in Beijing; there is no separate QVC-owned warehouse in China – product is supplied through local e-commerce networks. In summary, besides the 7 U.S. DCs above, QVC International has 4 distribution centers (UK, DE, JP, IT).
Size and Capacity of QVC Warehouses
QVC warehouses are, although low in number, fulfilling the demand due to their very huge sizes. You can imagine the size of each: every warehouse exceeds one million square feet, which enables very high storage and throughput.
Square Footage of Major Facilities
- Bethlehem, PA – QVC Group’s largest facility, opened 2019, is about 1.7 million sq ft It serves both QVC and HSN orders.
- Ontario, CA – The West Coast DC is ~1,053,225 sq ft (LEED Gold certified with 250 kW rooftop solar).
- Rocky Mount, NC (now closed) – One of the former U.S. centers was ~1.2 million sq ft. (It handled ~300,000 packages/day before a 2021 fire.)
- Knowsley, UK – The Knowsley site occupies a 31-acre campus(roughly 1.35M sq ft of buildings).
- Suffolk, VA; Florence, SC; Piney Flats, TN – Each U.S. site is similarly on the order of a million+ sq ft, though exact figures are not public.
- (Other international hubs) – Japan’s Sakura and Italy’s Castel San Giovanni sites are likely several hundred thousand sq ft each (typical modern DCs), but exact area was not disclosed.
Storage and Shipping Capacity
Thanks to their scale, QVC warehouses can handle hundreds of thousands of orders per day. For example, the Rocky Mount NC DC (1.2M sq ft) alone could pack and ship ~300,000 packages per day.
The Bethlehem PA center was designed to move “approximately 25% of [the combined US] network volume” roughly 90,000–100,000 units/day once at full capacity. Overall, in 2024 QVC shipped ~198 million units (globally).
Breaking it down, QVC’s U.S. network (QxH) averaged about 367,000 units per day, and its international network about 176,000 units per day (These figures include both QVC and HSN orders in the U.S.)
Economic and Employment Impact
QVC’s warehouses are the source of livelihood for local employees where they are located. They are also drivers of the economy. A single DC can provide jobs for well over a thousand workers.
Jobs Created by QVC Warehouses
Bethlehem, PA: The new 1.7M sq ft Bethlehem fulfillment center (opened 2019) was planned to employ about 1,200–1,500 people at full operation. This replaced three smaller facilities (Lancaster PA, Greeneville TN, Roanoke VA) that were closed under the consolidation plan. Net job creation was therefore a few hundred new positions in the Lehigh Valley (Pennsylvania).
Ontario, CA: QVC’s first West Coast DC brought ~1,000 new jobs to Ontario. The initial phase (2016) created 500 jobs by 2018 and another 500 by 2020.
Knowsley (Merseyside, UK): QVC UK employs about 2,000 people in its UK operation, with 1,500 based at the Knowsley warehouse and offices. This makes QVC one of the area’s largest employers.
Other U.S. sites: The remaining U.S. DCs (Suffolk, Florence, Piney Flats) each employ several hundred workers for picking, packing, and shipping. For example, Rocky Mount NC had ~1,300 employees (at the time of a 2008 report) (After its 2021 fire and 2023 sale, Rocky Mount jobs were largely redistributed to the other centers.)
Contribution to Local Economies
By adding jobs and capital investment, QVC’s warehouses contribute strongly to their local economies. For example, the City of Ontario (CA) reported that QVC’s $225 million distribution center project spurred additional retail and logistics development nearby and provided tax revenue.
QVC also invests in community programs: at the Ontario DC’s grand opening QVC presented donations to local nonprofits (the American Heart Association and United Way) In the UK, QVC is regarded as a key employer – its Knowsley DC has anchored the Merseyside area, supporting a “positive, high-performing” workforce and contributing to regional economic activity.
Similarly, the new Bethlehem, PA center was cited by state officials as a major economic win that preserved and grew hundreds of jobs in Pennsylvania. On a company-wide basis, QVC Group reported donating over $31 million to 1,648 charities in 2024, often focusing on areas around its major operations (education, health, disaster relief, etc.).
Conclusion
Here you have all the important stats about QVC warehouses in one place. QVC currently has 11 warehouses, but as the company is growing, it plans to expand. However, the company is focusing on online expansion instead of adding more new DCs. The current warehouse footprint (11 centers) will remain largely stable with efficiency upgrades.
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